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Tag: Customer

Tips for Providing Quality Client Service

By Carrie Grotz I am a lover of coffee and I frequent Dunkin Donuts (DD). I know their menu so well in fact, that I could probably work there. From the moment I enter a DD, I can usually tell which have knowledgeable staff, good donuts (the ones that look fresh, large and full of filling), those that offer the “fun” munchkins instead of just the plain, chocolate, and powdered ones, and just by glancing at the staff, I can usually tell from the moment I place my order if the coffee...

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Building Customer Relationships: Today’s Clients Demand More

By Paul Peterson Updated 7/30/2019. Your relationship with your customers has never mattered more than it does today. Customers no longer just expect you to sell them a product or service. Instead, they want you to be one step ahead of them, understanding their pain points and bringing issues — and solutions — to the table. To do that, you need to understand your customer and bring transparency to the relationship. Today’s consumers have more access than ever to information...

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