Your organization has embraced advanced technology everywhere it seems to fit. In that way, you’re staying competitive in your industry and meeting the expectations of clients or customers. Nonetheless, if your accounts payable people aren’t leveraging technology to streamline workflow, your company is still missing the mark.
Sometimes you don’t know what you’re missing until you make a change. Here are some of the leading benefits of a changeover to an automated AP system.
By Ruth Raftery
“Hello! My name is Samantha and I am an automated voice recognition answering service. You can speak to me as you would with a live representative. Please tell me, what are you calling about today?”
It seems many calls I make lately– whether to credit card companies or to other businesses – are answered by the type of technology that runs programs like “Samantha.” In my experience, these systems can never actually answer the types of questions...